Personal money advice

Personal money advice is our flagship service which helps you take control of your finances. Delivered by our friendly, helpful team we provide advice and support on a range of real life money issues including benefits, household bills, debt and employment.

Partner Network

Personal money advice is reserved for customers that are referred to us through our partner network. If you would like to access our personal money advice service please contact one of the following organisations to request a referral.

If you would like to join our partner network, please contact us.

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Real Money newsletter

Our monthly community newsletter REAL MONEY is where we share the most important money stories affecting real people.

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Media Centre

We regularly feature on BBC News, Channel 5 and Sky News covering the money stories that matter most to real people.

For media enquiries please contact us

Training & specialist projects

We provide training on a range of subjects and topics including welfare reform, universal credit, benefits overview, PIP, ESA and an introduction to debt advice. We can also provide specialist training, services and projects. To talk to us about your training or project needs call 0300 777 7772 or email

How do we help

6 steps from referral to being assigned a case handler to then receiving all the information that enables you claim funds we think you are owed

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