As temperatures plummet, attention rightly turns to keeping homes warm.

Here, IncomeMAX Managing Director Lee Healey looks at Warm Front, an important scheme in England which can help people to make their home warmer.  

Warm Front

The Warm Front scheme installs insulation and heating improvements to make homes more energy efficient.

The scheme is currently open to new applications, so if you are eligible you should apply straight away

The Warm Front scheme can provide a range of measures and improvements to households. This can include heating improvements if you do not have a working central heating system.

To qualify, you must be in receipt of certain income-related benefits.

Qualifying households can get improvements worth up to £3,500 (£6,000 where oil central heating and other alternative technologies are recommended).

Grants are available for improvements such as:

  • gas, electric, liquid petroleum gas or oil heating
  • glass-fronted fire - the Warm Front scheme can convert your solid-fuel open fire to a glass-fronted fire
  • loft insulation
  • draughtproofing
  • cavity wall insulation
  • hot water tank insulation

You won’t have to pay anything as long as the work doesn’t cost more than the grant available. If the cost of the work is more than the grant available you'll have to make a contribution to enable work to go ahead, but work will not start without making sure you are willing and able to pay the difference. 

Who is eligible?

The scheme is targeted at people on certain income-related benefits and living in properties that are poorly insulated and/or do not have a working central heating system. You must own your home or rent it from a private landlord.

Remember, The Warm Front scheme is only available in England.

Eligible customers are those awarded...

  • Pension Credit or;
  • income-related Employment and Support Allowance that includes a work-related activity or support component (this includes contribution based ESA customers in the support group who get an income related top up because they automatically qualify for the enhanced disability premium payable with income related ESA), or
  • Income Support or;
  • income-based Jobseeker’s Allowance, or;
  • income-related Employment and Support Allowance in the assessment phase (first 13 weeks of the claim)

...who must also have one of the following:

  • a pensioner premium. or;
  • a disability or severe disability premium, or;
  • an award of child tax credit that also includes an element for a disabled,  or severely disabled child or young person, or;
  • a child under the age of five living with you

The benefit criteria can be quite complicated to understand. Do seek advice from an expert welfare advice service (CAB, Advice UK Member Centre, Law Centre, Age UK etc) if you are unsure about your eligibility.

How do you apply for Warm Front?

You can apply for the Warm Front scheme in any of the following ways:

To apply online, click on this link: 

You can also email your contact details to and an advisor will then call you back.

To apply over the phone Call 0800 316 2805 (or textphone 0800 072 0156). An advisor will then take you through the application form.

Lines are open Monday to Friday 8.00 am to 6.00 pm and Saturday 9.00 am to 5.00 pm.

You can also download and print a Warm Front application form.

Send the completed application form to:

Carillion Energy Services
Freepost NEA12054
Newcastle upon Tyne

For more information on Warm Front please visit